Hallam Union.

We provide information, advocacy, advice and representation to current and prospective students of Sheffield Hallam University. We also aim to make you aware of your rights and responsibilities. Only you can make the final decision on what to do, but we can give you information to ensure that you make informed choices.

Our service is:

• Independent
  We are employed by the Students’ Union, not Sheffield Hallam University - this means that we are independent and can advise on cases when you are in dispute with the university, when appropriate.
• Non-judgmental
  The Advice Centre is not here to lecture you or tell you how to live your life. We will give you information to help you make informed decisions about your problems.
• Free
  The service we provide is free.
• Confidential
  Your visit to the Advice Centre is confidential. We will not tell anyone (including University staff, family and friends) that you have been here or the nature of your problem. Your records are kept in a locked office and only the advice workers have access to them.
• Non-discriminatory
  We will not discriminate against anybody who uses the Advice Centre and will take account of any needs you may have. Advice can be accessed in person, on the phone and by email. We aim to provide accurate advice using a large information system and library.
• Professional
  All advice workers are professionally trained and experienced in advice work. If we cannot help you or think that another agency would be in a better position to advise you, then we will tell you. We have good contacts with local organisations, which provide advice and assistance.