Advice

Consumer

Frequently Asked Questions

Here you can have a look at our frequently asked questions relating to consumer issues you may have. We have put together some simple answers to put to rest any queries you may have, click on the links below to take a look!

The law says that goods you buy must match their description, be of satisfactory quality, and be fit for their purpose. Some of your rights may be lost if you keep the goods too long, so return them as soon as you notice the fault. If you have a complaint you should speak to the store and request their complaints procedure. For more information click here

Most goods bought over the internet can be cancelled and returned within 7 days of purchase and you will receive a full refund. Remember to be careful for internet scams and use trusted sites. To read more on this issue click here.

Most stores allow you to return items within 28 days however this is a contractual right not a statutory right, so if the store does not operate the policy you may not get a replacement or refund. This does not affect your right’s if the goods are faulty or do not match their description. To read more on this issue click here.

If you are dissatisfied with a service provided you should contact the company involved clearly stating what your complaint is about, and how you would like it to be resolved. You may also wish to ask for the complaint’s procedure and if they belong to any body or membership. Please click here for more information.

Scams are becoming more sophisticated but there are simple ways to beat the majority of them. If something sounds too good to be true then it likely is. If you suspect a scam you should contact Action Fraud. For further information on this issue click here.

In the majority of cases yes. However no contractual term can over right your statutory rights, also some contractual terms may be classed as unfair if they have caused a significant in balance between the two parties, if you feel this is the case you should seek advice. For more details please click here.

Dealing with bills can be confusing, and that’s why we have put together some information to help you out with them! Click the link below for information on issues such as what to do when you are moving in or out.
Utility Bills Leaflet 12-13

Are you unsure about what to do if your house needs repairs, and who the Law says is responsible? Follow the link below for more information about getting repairs done, and what to do if the landlord wont act!

Housing Repairs Leaflet 12-13<