Advice

Welcome to the Advice Centre
News
“Phishing” email scam
We have received reports of a fraudulent “phishing” email claiming to be from Student Finance England requesting students bank details, the email reads:
“This is a formal notification of an important account update. Due to a recent update in our database we require all student to update their account information to ensure you receive your scheduled payment, and avoid a missed payment. To update your account information, click on the link below created specially for this purpose.
Please fill the requested information exactly as you filled it when you were signing up for student finance or your payment will be suspended because of failed account verification.
Yours sincerely
Student Finance England”
If you have received an email like this requesting you update their bank details you should ignore it, under no circumstances will the Student Loans Company or Student Finance England email customers asking them to confirm bank details.
If any student has followed the link and provided their bank details they should be go online and change the password on their account as soon as possible. If they still have the email then they should forward this to security@slc.co.uk.
House Hunting
Don’t sign until you’ve read our Top 10 House Hunting Tips
Extenuating Circumstances
Sometimes things happen in our lives that mean we aren’t able to perform to the best of our ability and this can have an effect on our work, it could be anything from having the flu to bereavement in the family. If you are concerned that an ‘extenuating circumstance’ i.e. an event out of your control is having a negative effect on your work it might be best to submit an extenuating circumstances form. See our leaflet Extenuating Circumstances and Academic Appeals for more information.
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What we do…
The Advice Centre is here to help you with any queries or problems you may encounter while you are at University. We deal with everything from “where can I get a SHU card from?” right through to representing students at County Court… and if we cannot help you – we will know someone who can!
We hope that the website can help answer your questions; see our Advice and Information pages on the most common issues we get asked about, on these pages there are downloadable leaflets plus links to other useful websites. If you need further help, please contact us on 0114 225 4148 or see below for our opening and drop in times.
Advice Centre
Sheffield Hallam University Union of Students,
The HUBS,
Paternoster Row,
Sheffield S1 2QQ                                                                                                                                                              Â
Tel: 0114 225 4148
Freephone: 0800 0732 002
Email: advicecentre@shu.ac.uk
Opening Times – City: Mon, Tues, Weds and Fri from 10am-5pm and Thurs 12pm-5pm throughout the year and we have a drop in between 1pm and 3pm Mon-Fri. Collegiate – Heart of Campus: Fri mornings during term time.
For info about out of hours services – click here
We hope you find the website useful, but we would welcome any comments or suggestions that you may have.