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Have a look at our frequently asked questions on Academic issues for fast answers to common queries with links to more in depth information if needed. Simply click on the question to see an answer.
To go straight to our detailed information please go to the bottom of the page for links to our leaflets, or drop us an email or make a call, if you have not found an answer to your specific question or need further advice.
IMPORTANT: CHANGES TO ASSESSMENT REGULATIONS 2013/14
The university has introduced new Assessment Regulations. In the past students have nearly always been able to take mixed level study but as a result of the changes to the assessment regulations this will not always be possible in the future. This means that at the end of the academic year if you need to re-register on any modules it may take you longer to complete your course as you will not be able to start you next year until they are completed. If it takes you longer to complete your course this may have implications for your student funding. Please contact us if you require any further advice about this. You can find the new assessment regulations on Shuspace. Click on the ‘Rules and Regulations’ Tab which you can find on the bottom of any shuspace page.
You may find that once you start your course, it is not really what you expected. You might not have settled in Sheffield, or there may be other problems
Talk to your tutor about the problems you are having, as they may be able to help. Or make an appointment with the Student Advice and Information Service, who will explore what’s wrong and consider your options. Working out what the problem is will help you decide what to do next.
To book an appointment with education guidance, contact them on 0114 225 3813, or pop into Student and Learning Services, In Level 5, Owen Building (City Campus) or Collegiate Learning Centre ( Collegiate Campus).
Think it through fully before you take any action. If you are thinking of leaving due to problems not directly related to your course (eg illness, homesickness, or financial problems) you should contact the Advice Centre to explore the possibility of other solutions. If the problem is directly with the course you should discuss this with your tutor initially to see if the issues can be resolved. If you want to discuss other course options you should contact the Student Advice and Information Service on 0114 225 3813.
If you do decide to leave course you should visit us for advice about the implications for your student funding, housing contract, and future funding if you were to do another course later on. Once you have considered all of this and still want to leave you should contact your Faculty to ask how to formally withdraw and you must also inform Student Finance England and the Student Loans Company.
If the problem is directly with the course you should discuss this with your tutor initially to see if the issues can be resolved. If you want to discuss other course options you should contact the Student Advice and Information Service on 0114 225 3813, or pop into Student and Learning Services, In Level 5, Owen Building (City Campus) or Collegiate Learning Centre(Collegiate Campus).
Look at the UCAS website to see all the courses offered by all UK Universities. Contact the Admissions Tutor of the course you are interested in following. It is probable that you will be required to start the new course from the first year.
The Credit Framework in operation at Sheffield Hallam is part of a nationally recognised framework and common to many Universities within the UK. The credit framework enables students to transfer, where necessary, between Universities using the credit achieved at one institution towards an appropriate award at another subject to the approval of the receiving University.
Make an appointment with the Student Advice and Information Service. To book an appointment with education guidance, contact them on 0114 225 3813, or pop into Student and Learning Services, In Level 5, Owen Building (City Campus) or Collegiate Learning Centre(Collegiate Campus).
It’s important that you talk to someone as soon as possible. University staff will try very hard to support you though your course if they are aware that there are problems. If you can, talk to your tutor or course leader. Usually your faculty have to agree to you taking time out. If you have to take time out because of illness, personal or family issues, you would normally have to provide some written evidence of the reason.
If you don’t feel ready for this, talk the issues through in a confidential interview with an Education Adviser who can help you negotiate the best way forward. If you prefer, you could also discuss your situation with a counsellor or chaplain.
You should visit us for advice about the implications for your student funding, housing contract, and to work out how you will support yourself financially during your time out. You will need to speak to your faculty to formally temporarily withdraw and you must also inform Student Finance England.
If you have handed in work late you will be given a mark of zero. You will then be referred. This means you get one more opportunity to do the assessment task. Your mark will be capped at 40 for this task.
You may be given a short extension to your deadline if you produce clear evidence for why you were unable to complete your assignment by the given date and you hand in the work you’ve done so far. You will need to complete form EER1 available on Shuspace and get agreement from your faculty. If there are complex issues that you need to discuss independently or if you have ongoing difficult personal circumstances please contact Student Support Officer to discuss this.
You will be invited to a meeting to discuss the allegation. Read the cheating regulations on Shuspace. You should contact the Advice Centre to speak to an adviser to go through the allegations and any response you wish to make.
You will be invited to a meeting to discuss the allegation. You should contact the Advice Centre to speak to an adviser to go through the allegations and any response you wish to make.
If you are dissatisfied with a service from the university then you can make a complaint on the appropriate SC1 form which can be found on Shuspace. You have 6 months to make a complaint about a university service.
If you wish to make an appeal against a mark you have received or a panel’s decision then you should complete an AA1 form which can be found on Shuspace. You must have grounds for an appeal, not being happy with your mark is not a ground for an appeal (For further details on grounds please see the Appeals leaflet)
If you are experiencing harassment/bullying you should contact the Students’ Union Advice Centre. The Advice Centre will provide independent advice, guidance and support to any student who is being harassed.
The Advisers will talk through the grievance and outline the options available to you. A course of action will be agreed with you, no action will be taken without your consent. We offer a confidential service.
If the agreed action involves a referral (for example to the Counselling Service in the Student & Academic Services Centre), this will be done in line with Students’ Union’s Referral Policy.
If you have problems with your supervisor, you should discuss the matter with the designated person in your department (who may be the Head of the department). It may be possible to change supervisor. If the issues remain after speaking to your faculty, then contact the advice centre for further help.
The Fitness to Practice regulations apply to students on professional courses such as Nursing and Teaching. If the University becomes aware of a concern about a student they will arrange a meeting to discuss this with you in order to decide if any further action under the regulations should be taken. Make sure you read the Fitness to Practice Regulations on Shuspace. You should call the Advice Centre to make an appointment to see an Adviser who can attend this meeting with you.
The Learning Centre hosts study skills sessions. Please see Shuspace for more information.
There is also faculty specific support- details on Shuspace.
No. The University’s complaints procedure states that ‘Students will not be disadvantaged as a result of raising a matter of concern or of making a complaint provided it is made in good faith.’
Can’t find what you are looking for or need further help? Don’t hesitate to contact us on 0800 073 2002 or 0114 225 4148.
While at university it is not uncommon to experience incidents or problems in life that may prevent you carrying out assignments or exams or mean that you do not perform at your best, these are known as ‘extenuating circumstances’. This leaflet details what issues are classed as extenuating circumstances while studying at university and how to submit the extenuating circumstances forms.
If you are considering changing course, withdrawing or changing University, this leaflet will outline the practicalities.
Some professional courses like Nursing and Teaching have Fitness to Practice Regulations. This leaflet explains what they are and gives you some of the important things you would need to know if the university chooses to investigate your fitness to practice.
Please note this leaflet refers to academic year 2012/13 as we have not yet produced our leaflet for this year. If you require further advice about academic misconduct (cheating) please contact us.
This leaflet aims to provide advice to students when dealing with complaints. Eligible complaints consist of; teaching and facilities, placement procedures, maladministration, harassment, disability discrimination, supervision of research. Not only does this leaflet help with complaints, it offers advice as to how to complain, how the university will deal with your complaint and problems you may experience when complaining.
You may feel that you want to appeal against a decision made by the University. This leaflet tells you the grounds you can make an appeal against and how to go about making an appeal.
Study Support - For study support workshops
To find the University regulations click on the ‘Rules and Regulation’ Tab which you can find on the bottom of any shuspace page.