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Have a look at our frequently asked questions on Academic issues for fast answers to common queries with links to more in depth information if needed. Simply click on the question to see an answer.
To go straight to our detailed information please go to the bottom of the page for links to our leaflets, or drop us an email or make a call, if you have not found an answer to your specific question.
Talk to your tutor about the problems you are having, as they may be able to help. Or make an appointment with the education guidance team, who will explore what’s wrong and consider your options. Working out what the problem is will help you decide what to do next.
To book an anppointment with education guidance, contact them on 0114 225 3813, or pop into Student and Learning Services, In Level 5, Owen Building (City Campus) or Heart of the campus ( Collegiate Site).
If you do decide to leave your course you should visit us for advice about the implications for your student funding, housing contract, and future funding if you were to do another course later on. Once you have considered all of this and still want to leave you should contact your Faculty to ask how to formally withdraw and you must also inform Student Finance England and the Student Loans Company.
If you apply to transfer your award to another institution, your current course leader must also provide a letter of support, or reference.
The Credit Framework in operation at Sheffield Hallam is part of a nationally recognised framework and common to many Universities within the UK. The credit framework enables students to transfer, where necessary, between Universities using the credit achieved at one institution towards an appropriate award at another subject to the approval of the receiving University.
Make an appointment with the education guidance team, to look at your options.To book an anppointment with education guidance, contact them on 0114 225 3813, or pop into Student and Learning Services, In Level 5, Owen Building (City Campus) or Heart of the campus ( Collegiate Site).
It’s important that you talk to someone as soon as possible. University staff will try very hard to support you though your course if they are aware that there are problems. If you can, talk to your tutor or course leader. Usually your faculty have to agree to you taking time out. If you have to take time out because of illness, personal or family issues, you would normally have to provide some written evidence of the reason.
If you don’t feel ready for this, talk the issues through in a confidential interview with an Education Adviser who can help you negotiate the best way forward. If you prefer, you could also discuss your situation with a counsellor or chaplain.
You should visit us for advice about the implications for your student funding, housing contract, and to work out how you will support yourself financially during your time out. You will need to speak to your faculty to formally temporarily withdraw and you must also inform Student Finance England.
The Advisers will talk through the grievance and outline the options available to you. A course of action will be agreed with you, no action will be taken without your consent. We offer a confidential service.
If the agreed action involves a referral (for example to the Counselling Service in the Student & Academic Services Centre), this will be done in line with Students’ Union’s Referral Policy.
Adsetts Centre, Room 4.06
Monday, Wednesday and Friday, 1-2pm
Monday to Friday, 2-3pm
Learning Centre, Level 1
Wednesday and Thursday, 12-1pm
There are additional one to one appointments with Study Practice Tutors at Collegiate on Tuesdays 9.45am-12.45pm and at City Campus on Fridays 9.30am – 12.30pm. Book via Student and Learning Services on Level 5 Owen or call (0114) 225 3813.
For International students
Adsetts Centre, Room 4.1, City Campus
Wednesday, 3:30- 4:30pm
There is also faculty specific support- details on Shuspace:
Development and Society
Study support in this faculty is delivered in the Learning Hubs. Each session is focused on the students who normally study in that building.
Sheffield Business School
There are additional appointments for individuals or groups at the coffee mornings throughout the semester or by booking at the SHIP. Students can also use the normal Drop-in Study Practice in the Learning Centres.
International students in SBS can book sessions at the SHIP or meet the tutor in the common room.
ACES and Health and Wellbeing
Students from these faculties should use the general Drop-in Study Practice in the Learning Centres.
Can’t find what you are looking for or need further help? Don’t hesitate to contact us on 0114 225 4148.
Extenuating Circumstances Leaflet 12 – 13- While at university it is not uncommon to experience incidents or problems in life that may prevent you carrying out assignments or exams or mean that you do not perform at your best, these are known as ‘extenuating circumstances’. This leaflet details what issues are classed as extenuating circumstances while studying at university and how to submit the extenuating circumstances forms. In addition this leaflet talks about how to make an appeal on the grounds of extenuating circumstances and the procedures of the university when dealing with extenuating circumstances.
Changing Your Course Leaflet 12 -13 – if you are considering changing course, withdrawing or changing University, this leaflet will outline the practicalities.
Fitness To Practice Leaflet 12 -13. Some professional courses like Nursing and Teaching have Fitness to Practice Regulations. This leaflet explains what they are and gives you some of the important things you need to know.
Academic Misconduct Leaflet 12-13- There are many forms of plagiarism, this leaflet lists the different types of cheating and plagiarism, highlights what your options are if you have been accused of cheating, explains the university procedures, how the panel decide a penalty, and the penalties themselves.
The university can also help with study and can discuss issues such as cheating and plagiarism so that it is prevented in the future. For example the drop-in study practice which provides one-to-one support designed to complement the students’ own individual academic programme and experience. This service can be found in the Learning Centres at both City and Collegiate Campuses, for more information on these sessions ring 0114 225 3813.
Complaints Leaflet 12-13 -This leaflet aims to provide advice to students when dealing with complaints. Eligible complaints consist of; teaching and facilities, placement procedures, maladministration, harassment, disability discrimination, supervision of research. Not only does this leaflet help with complaints, it offers advice as to how to complain, how the university will deal with your complaint and problems you may experience when complaining.
Academic Appeals Leaflet 12-13 – You may feel that you want to appeal against a decision made by the University. This leaflet tells you the grounds you can make an appeal against and how to go about making an appeal.
Study Support - For study support workshops
Appeals and Complaints – University regulations and information on appeals and complaints